Refund policy

Return & Refund Policy – Zabrell

At Zabrell, customer satisfaction is our highest priority. Please review our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms and conditions stated below. This policy applies to all orders within the United States.

1. 30-Day Return Window

You may request a return within 30 days from the date your order is received.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed
  • All original tags must remain attached
  • Products must be returned in their original packaging
  • Proof of purchase, such as an order number or receipt, is required

Items that do not meet these requirements may not be eligible for return.

2. How to Start a Return

To request a return, please contact our customer support team at support@zabrell.shop.

Once your return request has been approved, we will provide you with:

  • Return instructions
  • A return shipping label, if applicable

Please Note: Items returned without receiving prior approval from our support team may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully as soon as it is delivered.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item or size

Please contact us within 48 hours of delivery at support@zabrell.shop and provide clear photos of the issue. Our team will review your request and work to provide an appropriate solution as soon as possible.

4. Exchanges

We offer exchanges only in the following situations:

  • Damaged or defective items
  • Incorrect items received
  • Wrong size delivered

Exchanges are subject to product availability. Delivery times for replacement items may vary depending on your location.

5. No Restocking Fees

Zabrell does not charge any restocking fees.

You will not be charged a restocking fee when returning an eligible item.

6. Refund Process

After your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved:

  • Refunds will be issued to the original payment method
  • Processing time: 5–7 business days
  • Refunds may take up to 7 business days after approval

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

7. Discounts & Promotions

Refunds will not be provided for discounts or promotional codes that were not applied during checkout.

Discounts and promotional offers must be used at the time of purchase and cannot be applied to an order retroactively.

Customer Support

For questions or assistance with your return or refund:

Address: 694 E 5th St, Brooklyn, New York 11218, United States

Phone: +1 646 518-0948

Email: support@zabrell.shop

Our customer support team is available to assist you and help make your shopping experience as smooth as possible.